Nurse - VISN Clinical Contact Center (CCC) Director

The Nurse V Clinical Contact Center Director serves in an executive leadership role, overseeing complex administrative and clinical functions that influence the organizational mission, strategic planning, program development, health care delivery, and national policy all within the new VISN 2 area. The selected applicant must reside/relocate within the Legacy VISN 6, 7 or 8 catchment area. For more information regarding the new VISN structure, please see here: https://digital.va.gov/rise/#maps

The Director is accountable for developing, implementing, and directing policies and activities that affect nursing practice, health care delivery, and the VISN CCC budget. As the spokesperson for nursing and other disciplines providing CCC services, the Director promotes integration and collaboration within the CCC, across Veterans Affairs (VA), and with community partners to achieve patient-centered and organizational goals. The CCC Director is responsible for the administrative, supervisory, and clinical operations of the CCC. CCCs provide Veterans with 24/7 virtual access to dedicated staff, providers, and clinical and administrative services, including symptom evaluation and triage, disposition and care coordination, virtual visits for acute, episodic, and chronic care needs, pharmacy services, and appointment scheduling. The incumbent demonstrates exceptional organizational skills, independent judgment, problem-solving ability, and expertise in program development and implementation. The CCC Director assesses, plans, evaluates, and oversees CCC processes and daily operations, collaborating with managers, supervisors, and administrative and clinical leaders within the VISN and assigned medical centers to ensure Veterans receive high-quality care without inefficiencies or duplication. The CCC Director directly supervises CCC managers, supervisors, and other assigned employees. The CCC Director assesses and recommends human and material resource allocations; determines staffing levels; manages overtime; and supports staff recruitment and retention. Preferred experience: - At least five years of experience leading regional clinical contact centers. - Master of Science in Nursing (MSN), or a master's degree or a doctoral degree in a healthcare-related field, from an accredited institution. - Experience implementing programs at the national, regional, and facility levels. - Experience developing and implementing training programs at the national, VISN, and facility levels. - Experience in quality assurance for clinical contact centers at the national, VISN, and facility levels. - Five or more years of leadership experience. Work Schedule: Monday - Friday; 8 AM - 4:30 PM Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Required: Yes VA offers a comprehensive total rewards package: VA Nurse Total Rewards

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.