Registered Nurse - Patient Care Coordinator (General Surgery)

The VA Northeast Ohio Healthcare System is recruiting for a Registered Nurse - Patient Care Coordinator (General Surgery). This position will be located within Surgical Service.

The Registered Nurse - Patient Care Coordinator (General Surgery) is a professional registered nurse whose primary purpose is to be responsible and accountable for all elements of the nursing process, including systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems when providing and/or supervising direct patient care. The nurse assesses, plans, implements, and evaluates care based on age-specific components. The nurse assumes responsibility for the coordination of care focused on patient transitions through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. The nurse considers all characteristics of the individual, including age and life stages, state of health, race, culture, and previous experiences. The nurse administers medications and performs procedures per established policies and guidelines. The nurse influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge of and active participation in unit/program-level quality improvement processes and initiatives, as well as customer service programs. Duties include but are not limited to the following: Schedule surgical patients for both the Cleveland VA Medical Center and Outpatient Surgery Center locations utilizing appropriate OR block time for the appropriate level of patient care Track, analyze, and manage pre-operative evaluations, laboratory, and radiology results and provide information to providers as well as identify concerns Assist providers with communicating and tracking patient results in a timely manner as directed in VHA Directive 1088 Assist providers with tracking and communicating surveillance results and survivorship care for surgical oncology patients and critically complex patients Provide evidence-based education, information, and materials for surgical patients and families Coordinate and assist patients with scheduling difficulties such as multiple time-sensitive appointments in various departments, in short periods of time Coordinate and assist patients and families with accommodations and transportation required to complete surgical procedures and provide care without delays Advocate for holistic care through patient and family education and provider interaction and implement an educational plan to meet the patient care needs Collaborate routinely with multidisciplinary groups such as oncology/hematology, radiation therapy, interventional radiology, pathology, and the Cancer Care Committee to carry out recommended treatment in a timely manner. Collaborate with VISN 10 facilities to complete Inter-Facility Consults to provide cost-efficient treatment, in lieu of outsourcing and maintaining continuity of care. Assist with expediting care by scheduling appointments, coordinating transportation and accommodations for patients and families Collaborate with non-VA health systems and facilities to retrieve required progress notes, imaging CDs, and procedure reports for surgical planning and continuity in care to ensure best outcomes Assist patients with completing require employment and insurance documentation such as FMLA forms, return to work/duty forms, short-term and long-term insurance forms Return phone calls In office clerical duties such as answer phone, faxing, scanning Preferred Experience: BSN or higher Minimal 1-3 years RN experience in outpatient clinic setting Surgical/procedural experience General Surgery experience Case manager experience or evidence of coordinating complex patient care Strong critical/clinical thinking skills VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday-Friday; 8:00 a.m. - 4:30 p.m. Telework: May be authorized at supervisor's discretion (Ad-hoc) Relocation/Recruitment Incentives: Not Authorized Position Descriptions applicable to this position: 95162A, 95163A, 95164A, 95165A, 95166A

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.